Service Manager Customer Service

Company Overview

Bühler Nigeria is based in Lagos. We are offering access to faster after-sales and service with local expertise. Bühler Nigeria provides the entire range of products and services of the Bühler Group, being the competent partner when it comes to machines, plants and services for grain and food processing as well as for producing high-quality materials. We are looking for a qualified and committed individual to be part of our team

Position Summary
  • Job Title: Service Manager Customer Service
  • Job Location: Lagos State
  • Job Type: Full time
  • Job Category: Administration

Job Descriptions and Requirements

  • Lead and develop powerful technical Customer Service team by taking into account the mid-term planning
  • Grow CS related business in Nigeria across business units
  • Develop customer relationships
  • Assess performance, prepare training and development plans for the employees
  • Manage work teams, ensure the execution of an efficient and high quality customer service
  • Positively represent the company with all external/internal stakeholders
  • Ensure security and optimal working conditions for the employees
  • Develop and implement service level agreements for customers and optimal implementation with your team.
  • Define and implement the strategic and operational plan –(CS Grand Slam / Hoshin Kanri initiatives)

Qualifications    

  • A technical background is essential and an Engineering University degree or equivalent would be a distinct advantage.
  • Minimum 5-10 years of sound professional experience
  • Fundamentals of business administration and marketing
  • Leadership training (Advantageous)

What we offer

  • International, successful company with sustainable prospects for the future
  • Wide technical & modern environment with interesting challenges
  • Professional environment with an open communication culture
  • Exciting development and training opportunities
  • Great, dynamic work environment

Method of Application

  • Interested and qualified candidates should click the link below to apply
  • All applications must be filled and submitted online.
  • Only qualified candidates will be contacted for further correspondence
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