Vacancy for a IT Support Associate at Jumia

Job Category: Managerial
Job Type: Full Time
Job Location: Lagos
Company: Jumia

About Jumia

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Job Description

Job Objectives

  • To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

  • Prioritize and respond to I.T incidences via the I.T help Desk.
  • Monitor and maintain computer networks.
  • Deploying and Configurations of Firewalls, Routers and Switches.
  • CCTV Installations, troubleshooting and Repairs.
  • Online / Offline / Remote I.T support to staff or clients
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Documentation and verification of I.T assets.
  • Testing, evaluating and actively supporting the roll-out of new applications or technologies.
  • Set up user’s accounts or profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Providing reports and documentation as required.
  • Rapidly establish a good working relationship with colleagues and stakeholders.
  • Conduct electrical safety checks on computer equipment.
  • Shift and on-call work may be required
  • Training of Junior Staff as required.

Qualifications & Requirements

  • A University Degree in Computer Science (or similar qualification).
  • At least three years experience in a similar Role
  • Cisco Certified Network Associate Qualified (CCNA) preferably.
  • A technical, logical thought process.
  • Problem Solving and people management skills
  • An ability to stick to strict deadlines
  • An ability to prioritize and delegate
  • A keen eye for details

How to Apply

To apply for the above position, please click on the link below. Please ensure to apply according to the instruction provided in the box below. Any other form of application outside what is stated will not be entertained.

Interested and qualified candidates should Click here to apply online